Privacy policy

At Andréa Childs Coaching we understand that we have a responsibility to protect and respect your privacy and to look after your personal data. This Privacy Policy explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely. Andréa Childs Coaching may be both data controller and data processor for your personal data. This policy is subject to change in order to comply with our legal requirements, so please check our website for amendments.

By providing us with your data, you warrant to us that you are over 13 years of age. It is important that the information we hold about you is accurate. Please let us know if your personal information changes at any time by emailing us.

How the law protects you

Data protection laws state that we are able to process personal data only if we have valid reasons to do so. The reasons we process your personal data include, but are not limited to, your consent, performance of a service, billing and to contact you.

How do we collect personal data from you?

We receive information about you when you use our website, sign up to our newsletter, download resources, complete forms and surveys, and if you contact us by phone, email, text, social media messaging, social media posting, or any other communication that you send us. We may also receive data from third parties, including analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, and providers of technical, payment and delivery services, such as data brokers or aggregators. If you provide us with personal data about a third party, you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address and phone numbers. We may also keep details of your visits to our website including, but not limited to traffic data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us. We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts, Google adverts or other promotions) and to measure the effectiveness of this advertising. We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How do we use your data?

We use information about you in the following ways:

To provide customer care, including responding to your requests if you contact us
To provide you with information about events or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
To enable us to review, develop and improve the website and services
To administer accounts, process payments and keep track of billing and payments
To notify you about changes to our website and services
To inform you of service and price changes.

Retention periods

We will keep your personal data for the duration of the period you use Andréa Childs Coaching services. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the ending of your custom, we may keep your data for up to seven years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?

We process your data for administration, support and the provision of services. We do not and shall not sell your personal data to third parties for marketing or advertising purposes. We may pass your personal data to third parties for the provision of services on our behalf (for example, processing your payment). However, we will only ever share information about you that is necessary to provide the service. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Andréa Childs Coaching, our clients, or others.

Your rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There may be legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly. Our Privacy Policy shall be made clear to you at the point of collection of your personal data. You can request your personal data from Andréa Childs Coaching. You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our services, you will have the right to opt out or unsubscribe. If you have contacted us to enquire about our services, we will assume that you wish to hear about our services and promotions. You can change your marketing preferences or unsubscribe at any time from links within marketing emails or by contacting us directly.

Click here for more information on your individual rights in relation to GDPR.

Accessing and updating your data

We may contact you periodically to maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number and email address. You have the right to access the information we hold about you. Please email us to obtain this information.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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